Return & Refund Policy
At Meraki Craftz, customer satisfaction is important to us. As many of our products are handmade, customized, or carefully crafted, we maintain a strict return and refund policy.
Please read this policy carefully before placing your order.
No Exchange Policy
We do not offer exchanges under any circumstances. Since every Meraki Craftz piece is unique and handcrafted, we are unable to guarantee an identical or equivalent replacement. We strongly encourage customers to review all product details, dimensions, photos, and descriptions carefully before placing an order.
Returns
We accept returns only if the product delivered is damaged, defective, or incorrect.
We do not accept returns for:
- Change of mind
- Wrong product ordered by the customer
- Color or design preference
- Minor variations in handmade products
- Delay caused by courier services
- Customized or personalized products
- Sale or discounted items
Unboxing Video Requirement
To be eligible for a return or refund, customers must provide a clear and uninterrupted unboxing video showing:
- The sealed package before opening
- The shipping label
- The complete unboxing process
- The damaged, defective, or incorrect product
Claims submitted without an unboxing video may not be accepted.
Reporting a Damaged or Incorrect Product
If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery by emailing merakicraftz23@gmail.com.
Please include:
- Order Number
- Clear unboxing video
- Photos of the damaged or incorrect product
- A brief description of the issue
After reviewing your request, we will notify you whether your claim has been approved.
Refunds
Once your claim has been reviewed and approved, your refund will be processed.
- If approved, the refund will be issued to your original payment method.
- Please allow 5–10 business days for the refunded amount to reflect in your account, depending on your bank or payment provider.